Privacy Policy | Content Writing Agency

This Privacy Policy explains how [COMPANY LEGAL NAME] (INTSEO Media), operator of contentwriting.agency, collects and uses personal data when you visit this website, submit an inquiry, or engage us for content writing services. We aim to be plain about what we collect, why we need it, and what you can ask us to do with it.

Who is responsible for your data

The data controller for personal data processed through this site and our client work is:

Legal name: [COMPANY LEGAL NAME]
Registered address: [REGISTERED ADDRESS]
Contact email: hello@contentwriting.agency
Jurisdiction: [JURISDICTION]

For privacy-related requests, email hello@contentwriting.agency with the subject line “Privacy request.” We respond within one business day where possible, and within one month for formal rights requests under applicable data protection law.

What data we collect

Website visitors

When you browse this site, we may process limited technical data that your browser sends automatically, such as IP address, browser type, device type, referring URL, and pages viewed. We do not currently use analytics cookies or third-party advertising trackers on this site. See our Cookie Policy for details.

Contact and inquiry forms

When you submit the contact form, we collect the fields you provide, which typically include your name, email address, company name, website URL, project details, and any other information you choose to include. Submissions are processed through Formspree (https://formspree.io/f/xqenglqv), a third-party form handler. Formspree receives your submission on our behalf and forwards it to our team.

Direct email and sales conversations

If you email us or correspond about a project, we keep the content of those messages, your contact details, and related business records needed to scope, quote, and deliver work.

Client materials you share with us

To write for you, you may provide style guides, brand assets, product documentation, SME interview notes, CMS access details, competitor examples, internal data, and draft feedback. We treat these materials as confidential business information. They are used only to perform the scoped services, not for unrelated marketing or resale.

Client materials may contain personal data about your employees, customers, or interview subjects. You are responsible for ensuring you have a lawful basis to share that data with us. If a brief requires us to process special category data (for example health-related claims in a regulated vertical), we will agree safeguards in writing before work begins.

Why we use your data and our legal bases

Under the UK GDPR and, where applicable, the EU GDPR, we rely on the following legal bases:

Contract and pre-contract steps: to respond to inquiries, prepare quotes, perform content writing services, invoice, and manage the client relationship.
Legitimate interests: to operate and secure this website, prevent abuse, maintain business records, and improve our editorial processes, balanced against your rights.
Legal obligation: to keep records required by tax, accounting, or regulatory rules.
Consent: where required for optional communications or non-essential cookies. We do not rely on consent for core service delivery when another basis applies.

How we share data

We do not sell personal data. We may share data with:

Service providers who help us run the business, such as Formspree (contact forms), email hosting, cloud storage, accounting tools, and payment processors. These providers act on our instructions and are bound by confidentiality obligations where required.
Writers and editors assigned to your project, on a need-to-know basis for the scoped deliverables.
Professional advisers such as lawyers or accountants when necessary.
Authorities when required by law or to protect rights, safety, or security.

If we use subprocessors outside the UK or EEA, we put appropriate safeguards in place, such as Standard Contractual Clauses or an adequacy decision, and we can provide details on request.

Retention

We keep inquiry form submissions and sales correspondence for as long as needed to manage the relationship and for a reasonable period afterward, typically up to three years unless a longer period is required for legal claims or accounting.

Client materials and project files are retained for the duration of the engagement and for a limited period afterward so we can answer questions about delivered work. You may request deletion of materials that are no longer needed, subject to legal retention requirements.

Security

We use reasonable technical and organisational measures to protect personal data, including access controls, encrypted transport where supported, and limiting internal access to project teams. No online transmission is completely secure. If you share sensitive credentials, use the method we agree in your statement of work.

Your rights

Depending on where you live, you may have the right to access, rectify, erase, restrict, or object to certain processing, and to data portability where applicable. You may also withdraw consent where processing is consent-based, without affecting prior lawful processing.

To exercise these rights, contact hello@contentwriting.agency. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local supervisory authority if you believe our processing violates applicable law.

Children

This site and our services are directed at businesses and professionals. We do not knowingly collect personal data from children under 16.

Changes to this policy

We may update this Privacy Policy when our practices or legal requirements change. The “Last updated” date at the top of this page shows the current version. Material changes will be posted here.